Answers, Not Runaround
FAQs
Everything customers ask us most about ordering, shipping, returns and choosing the right gear. If your question is not answered here, write to us and a person will reply within 24 hours.
How do I place an order?
Browse the store, add what you need to your cart and check out with your shipping and payment details. Once your order is confirmed we start preparing it within 24 to 48 hours. You will receive a confirmation email straight away and a tracking email as soon as it ships.
Do I need an account to order?
No, you can check out as a guest. Creating an account is optional, but it makes it easier to track orders and review past purchases from one dashboard.
Is my payment information secure?
Yes. Checkout is encrypted end to end and we never store your card details. Your payment information is used only for the transaction you approve.
Can I change or cancel my order?
If you need to change or cancel, contact us as soon as possible after ordering. Orders move to our warehouse within 24 to 48 hours, and once processing has started we may no longer be able to make changes.
How much does shipping cost?
Standard shipping is a flat $4.99. Orders over $50 ship free, applied automatically at checkout.
How long does delivery take?
We prepare orders within 24 to 48 hours, and standard delivery then takes 6 to 9 working days. You will have a tracking number the moment your parcel is on its way.
Do you ship internationally?
Yes, we ship worldwide. The same simple rates apply everywhere: $4.99 standard shipping, free on orders over $50. International deliveries can occasionally take a little longer through customs.
How do I track my order?
Once your order ships you will receive a tracking number by email. You can follow it any time on our order tracking page. Allow up to 48 hours for the carrier to show the first scan.
What if my package is delayed or lost?
If your order has not arrived within the estimated window, contact us and we will open an investigation with the carrier right away. Depending on what we find, we will arrange a replacement or a refund.
What if I entered the wrong address?
Contact us immediately and we will try to correct it before the parcel ships. We cannot take responsibility for deliveries sent to an incorrect or incomplete address once the order is on its way, so please double-check your details at checkout.
What is your return policy?
You have 30 days from the day your order is delivered to request a return. Items need to be unused, undamaged and in their original packaging. Some hygiene-related products may have specific requirements, so ask us if you are unsure.
How do I start a return?
Contact us within the 30-day window with your order number and the reason for the return. We will approve it, send you a return authorization number and walk you through exactly where to send the item.
Who pays for return shipping?
If the return is due to our error or a defective product, we do. Otherwise return shipping is covered by the customer, and we recommend using a trackable service so the parcel arrives back safely.
When will I receive my refund?
As soon as your return passes inspection we refund the original payment method. The refund covers the returned items; original shipping charges are not included. Depending on your bank or card provider it can take a few days to appear.
Can I exchange an item?
The fastest route is to return the item you have and place a new order for the one you want. That way the replacement is on its way immediately instead of waiting for the return to travel back to us.
What if my item arrives damaged or defective?
Contact us straight away, ideally with a photo of what arrived. We will put it right with a replacement, a refund or whatever the situation calls for, at no cost to you.
Is this equipment suitable for beginners over 40?
Yes, that is exactly who we choose it for. Most of our range is low-impact, adjustable and beginner-friendly, so you can start gently and progress at your own speed. If you are managing an injury or a medical condition, have a quick word with your doctor before starting a new routine.
Where should I start if I am not sure what to buy?
Our best sellers collection is the proven starting point. If you want something more specific, resistance bands suit gentle strength work, yoga equipment covers mobility and balance, and our supports and massagers look after recovery. You can also write to us at beyond40mr@gmail.com and we will point you in the right direction.
